INFORMATION ABOUT STAIR CODES/REGULATIONS:
We do not claim to provide all information about what fasteners are needed or
what stairs or railings are allowed in your area. Our website is intended for
informed consumers. We require that our customers take responsibility for
educating themselves before making their purchases. In other words, don't blame
us if you make the wrong purchase because of a lack of knowledge about stair or
railing codes in your area. We will take returns, but you may not get credit for
shipping and you may have to pay a restocking fee.
SELLER'S LIMITED LIABILITY STATEMENT:
In no event shall seller be liable for consequential, special, incidental,
punitive or contingent damages of any nature. In no event shall seller be liable
any interruption of operations, loss of anticipated profits, injury to business
or reputation. The seller's liability is limited to the purchase price.
Shipping costs displayed during store check-out are only an estimate. Large
orders or orders of oversized items will often calculate incorrectly. We will
contact you for approval if an adjustment needs to be made to the "estimated
If WE make a mistake - WE will fix it - it's that simple. Products that WE
shipped in error or items with factory defects will be replaced free of charge
or returned for full credit.
All returns must be made within 30 days of delivery of goods.
If within 30 days, YOU just decided that you didn't want or need an item, then
you pay the shipping cost to return the item to us and we will give you a
refund. We do not refund the shipping costs that you originally paid to have the
item(s) delivered to your location. Any products which are returned for reasons
other than "factory defects or items shipped in error" will also be subject to a
15% restocking fee.
PayPal charges us a percent of every sale to use credit cards and they charge us
to refund a credit card. We also get charged per-shipment for boxes and the
packaging services provided. We also frequently can't sell returned items as new
and we have to sell them at clearance prices. We are trying to charge a small
enough re-stocking fee to just cover the expenses associated with returns. All
companies need to cover those costs and companies that don't charge restocking
fees are typically passing those costs off onto the customers who are not
Please email us for an RMA (Returned Merchandise Authorization) number before
returning any items. Any items returned WITHOUT a RMA number will be refused and
returned to the shipper. If you need to report a problem or get a RMA number,
please email us at firstname.lastname@example.org.
We can not take back customized items unless WE made an error in size or some
other error in production. Once an item has been customized to your
specifications, it can no longer be returned.
UPS or USPS DAMAGE CLAIMS: All claims for breakage and/or damage, whether
concealed or obvious, must be reported immediately by the purchaser to the
shipper and seller. All merchandise damaged during shipping must be reported to
the seller within 3 days. Failure by the purchaser to report any claims for
breakage and/or damage within 3 days shall cause the purchaser to waive all
damage claims. When a damage claim is made, the purchaser may be entitled to
reshipment of merchandise. Purchaser will not be entitled to a refund without
approval of seller.