Conifer Products, Inc.

Quality Stair Installation Hardware & Tools



We do not claim to provide all information about what fasteners are needed or what stairs or railings are allowed in your area. Our website is intended for informed consumers. We require that our customers take responsibility for educating themselves before making their purchases. In other words, don't blame us if you make the wrong purchase because of a lack of knowledge about stair or railing codes in your area. We will take returns, but you may not get credit for shipping and you may have to pay a restocking fee.

In no event shall seller be liable for consequential, special, incidental, punitive or contingent damages of any nature. In no event shall seller be liable any interruption of operations, loss of anticipated profits, injury to business or reputation. The seller's liability is limited to the purchase price.

Shipping costs displayed during store check-out are only an estimate. Large orders or orders of oversized items will often calculate incorrectly. We will contact you for approval if an adjustment needs to be made to the "estimated shipping cost".

If WE make a mistake - WE will fix it - it's that simple. Products that WE shipped in error or items with factory defects will be replaced free of charge or returned for full credit.

All returns must be made within 30 days of delivery of goods.

If within 30 days, YOU just decided that you didn't want or need an item, then you pay the shipping cost to return the item to us and we will give you a refund. We do not refund the shipping costs that you originally paid to have the item(s) delivered to your location. Any products which are returned for reasons other than "factory defects or items shipped in error" will also be subject to a 15% restocking fee.

PayPal charges us a percent of every sale to use credit cards and they charge us to refund a credit card. We also get charged per-shipment for boxes and the packaging services provided. We also frequently can't sell returned items as new and we have to sell them at clearance prices. We are trying to charge a small enough re-stocking fee to just cover the expenses associated with returns. All companies need to cover those costs and companies that don't charge restocking fees are typically passing those costs off onto the customers who are not returning merchandise.

Please email us for an RMA (Returned Merchandise Authorization) number before returning any items. Any items returned WITHOUT a RMA number will be refused and returned to the shipper. If you need to report a problem or get a RMA number, please email us at

We can not take back customized items unless WE made an error in size or some other error in production. Once an item has been customized to your specifications, it can no longer be returned.

UPS or USPS DAMAGE CLAIMS: All claims for breakage and/or damage, whether concealed or obvious, must be reported immediately by the purchaser to the shipper and seller. All merchandise damaged during shipping must be reported to the seller within 3 days. Failure by the purchaser to report any claims for breakage and/or damage within 3 days shall cause the purchaser to waive all damage claims. When a damage claim is made, the purchaser may be entitled to reshipment of merchandise. Purchaser will not be entitled to a refund without approval of seller.